CrewBeacon has automatic customer surveys to provide you with immediate feedback on customer concerns.
CrewBeacon intuitive and instant reporting delivers results where ever you are.
CrewBeacon automatic updates lets your customers know exactly who is coming and when they will get there.
CrewBeacon gives you the coordination tools, time accountability and performance metrics you need.
Are you looking for a way to manage large numbers of contractors and crews during emergency outages? CrewBeacon can solve that for you.
Developed from the ground up for the mobile service technician of today, CrewChatr is the first step. Give your team the ability to quickly and securely coordinate. Intuitive design interface makes training simple and fast. Flexible architecture allows you to be up and running the same day.
Build on CrewChatr with real time task awareness and full circle customer communications. Provide customers with total visibility to their appointment process. Send service reminders before a visit, update customers when your technician is enroute and field satisfaction surveys after the work is completed. All automatically.
Add the final piece of the puzzle with CrewReportr’s data insights. Customizable reporting allows insight into crew performance and customer satisfaction at a granular level where ever you are. Understand where your performance gaps are, identify customer service issues before they cost you and see up to 34% greater productivity.
Instantly know where all of your service folks are so you can provide the fastest response to high priority and emergency work. Send out broadcast alerts across your entire workforce at the press of a button. Enable real time collaboration to quickly handle all of the unique challenges that come up everyday.
Leverage the smart devices already in your pocket without the need for additional hardware expenses. Provide turn by turn directions for each job along with traffic alerts. Take photos and attach them right to the job for easy reference and to document completed condition. Host job aides, reference manuals and process documents right in CrewTrackr.
We are a cloud based solution that provides you with the greatest flexibility in deployment. Start with as little as a single technician with the ability to scale to hundreds at a moments notice. Download and distribute directly to your team’s devices from the Google or Apple Store and pay only for the licenses you need.
Our available reporting provides you with the clear and concise picture of team performance you need to drive the highest levels of customer satisfaction. See insights into team efficiency, analysis of travel time and overall productivity. Trace back raw performance metrics to customer satisfaction to get a clear view of the your teams impact.
It has all the features you need to make a huge impact on your field force. The real time information is fantastic
CrewBeacon lets us anticipate our customers needs by letting us know immediately who is happy and who we need to reach out to. And customers love that we let them know exactly when we will be there.
It is so easy to use that our techs were able to use it on day 1; completely intuitive.